CONTACT US

Want to know about order status or queries related to a product give us a call or drop a line
Ph. : 0124- 4106828 Direct: 91 9650601774 9711130307/ 9971930906 ;
Email: care@SuggestBuddy.com / suggestbuddy.info@gmail.com (8 AM - 12 AM midnight everyday).

SuggestBuddy Complaint Resolution

Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.

Please follow the steps below to raise and escalate your concern. In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.

Level When to use this channel Designation Contact Detail Response Time
Level 1 Anything has gone wrong with your experience with SuggestBuddy Customer service representative care@SuggestBuddy.com Expect a response within 4 to 6 working hours
Level 2
Dissatisfied with resolution provided by customer service representative Chief Manager, Customer service chiefmanager@SuggestBuddy.com

The Chief Manager will investigate and get back to you within one working day.

Step 1: First Call Resolution Team

Please contact SuggestBuddy through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.

Step 2: Escalation to a Chief Manager

In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.

Other Enquiries

Corporate Sales corporate.sales@SuggestBuddy.com
Business Development & Partnerships partners@SuggestBuddy.com
Careers careers@SuggestBuddy.com
Press Relations pr@SuggestBuddy.com

Our address is:

SuggestBuddy Studios & Co.
305-C, IRIS TECH PARK,
Sohna Rd, Sector 48,
Gurgaon, (HR) IN.

Customer care & Support Queries

Want to know about order status or queries related to a product give us a call or drop a line
Phone number: 91 9711130307/ 9971930906/ 9650601774 ;
Email: care@SuggestBuddy.com / suggestbuddy.info@gmail.com (8 AM - 12 AM midnight everyday).